Refund Policy

Last Updated: August 12, 2026

At Suprema Fuel Labs, we want you to feel confident when purchasing from us. This Refund Policy explains when refunds, returns, replacements, and cancellations may be available for purchases made through our website.

This policy is subject to your statutory consumer rights under applicable law. Nothing in this policy is intended to limit or exclude any rights that cannot legally be limited or excluded.

1. Eligibility for a Refund

You may be eligible for a refund where:

• You receive an incorrect product.

• Your order arrives damaged or defective.

• Your order is cancelled in accordance with applicable consumer rights.

• A product qualifies for a return under our applicable returns terms.

• We are unable to fulfil your order.

• A refund is otherwise required under applicable law.

For health, hygiene, and safety reasons, certain products may only be eligible for return if they are unopened, unused, and in their original packaging, subject to applicable consumer rights.

2. Unwanted or Unused Products

If you change your mind about a purchase, you may be entitled to cancel or return the product depending on the applicable consumer protection laws and the circumstances of your purchase.

Where permitted, products must generally be:

• Unopened.

• Unused.

• In their original, undamaged packaging.

• Returned within the applicable return period.

Some products may be excluded from cancellation or return where permitted by law, particularly where the product has been opened and cannot reasonably be resold for health or hygiene reasons.

3. Damaged or Defective Products

If your product arrives damaged, defective, or unusable, please contact us as soon as possible.

Please provide:

• Your order number.

• A description of the issue.

• Photographs or videos showing the product and packaging, where appropriate.

After reviewing the issue, we may offer a replacement, refund, or another appropriate resolution in accordance with applicable law.

Please retain the product and original packaging until the matter has been resolved.

4. Incorrect Products

If you receive a product different from the one you ordered, please contact our customer support team as soon as possible.

We will review the order and, where appropriate, arrange a replacement or refund.

You will not be responsible for reasonable return shipping costs where the error was caused by us.

5. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to cancel the order before it is processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible, although you may still have applicable statutory cancellation or return rights.

6. Refund Process

Once your return or refund request has been approved, we will process the refund using the original payment method wherever possible.

Refund processing times may vary depending on your payment provider or financial institution.

Although we process approved refunds promptly, the time required for the funds to appear in your account is outside our direct control.

7. Shipping Costs

Where a refund is required because we supplied an incorrect, damaged, or defective product, we will cover reasonable applicable return shipping costs where required by law.

For returns due to a change of mind, return shipping costs may be the customer's responsibility where permitted by applicable law and where this has been clearly communicated before purchase.

8. Partial Refunds

In certain circumstances, we may issue a partial refund where appropriate and permitted by law.

Any applicable reduction may take into account factors such as damage caused after delivery, missing components, or a reduction in the product's value resulting from handling beyond what is reasonably necessary to inspect the product.

No reduction will be applied where prohibited by applicable consumer law.

9. Refunds for Promotions or Discounts

If a product was purchased as part of a promotional offer, bundle, discount, or special pricing campaign, the refund amount may reflect the actual amount paid for the returned product.

Where multiple products were purchased as part of a bundle, the eligibility and refund amount may depend on the terms of that specific promotion.

10. Non-Refundable Situations

To the extent permitted by applicable law, refunds may not be available where:

• The product has been used or opened in circumstances where applicable health or hygiene rules prevent its return.

• The product has been damaged through misuse or improper storage after delivery.

• The customer has provided incorrect delivery information and the resulting loss or return was caused by that error.

• The applicable return period has expired and no statutory right to return applies.

• The product has been materially altered or damaged after delivery by the customer.

This section does not affect any mandatory consumer rights.

11. How to Request a Refund

To request a refund, please contact the Suprema Fuel Labs customer support team through our official contact channels.

Please include:

• Your full name.

• Order number.

• Product name.

• Reason for the refund request.

• Relevant photographs or supporting information, where applicable.

Our team will review your request and provide instructions regarding the next steps.

12. Refunds for Undelivered Orders

If your order cannot be delivered and is returned to us, we will review the circumstances and determine the appropriate resolution in accordance with applicable law.

If the failure to deliver was caused by an error on our part, we will take appropriate steps to provide a replacement or refund.

If the issue resulted from incorrect or incomplete information supplied by the customer, additional shipping charges may apply where legally permitted.

13. Exchanges & Replacements

Where appropriate, we may offer a replacement instead of a refund, particularly where a product has arrived damaged, defective, or incorrect.

Any replacement will be subject to product availability.

If the requested product is unavailable, we may provide a refund or another appropriate resolution.

14. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our products, services, operational procedures, or applicable legal requirements.

The latest version will be published on this page together with the applicable “Last Updated” date.

15. Contact Us

If you have any questions about refunds, returns, cancellations, or replacements, please contact the Suprema Fuel Labs customer support team.

When contacting us about an existing order, please include your order number so we can assist you as efficiently as possible.

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Suprema Fuel Labs
Fuel Your Potential.